Communications Center (Dispatch)

The Falmouth Communications Center is responsible for providing emergency communications and all related incidental functions for communicating and public safety dispatching services between the public and public safety agencies to include other Town services such as Public Works, Marine/Harbor Master and Animal Control.

Town of Falmouth Launches New Alert System

The new FalmouthAlert system allows residents and visitors to sign up for emergency alerts and to provide more accurate location information to first responders via your cell phone. Individuals can also choose to sign up for notifications for a variety of non-emergency notifications by topic. You choose whether you want to receive voice calls, text messages, email messages or social media notifications. To start receiving alerts from the Town, text ‘falmouthmaalert’ to 67283 or visit https://www.smart911.com/smart911/ref/reg.action?pa=falmouthma to sign up for these alerts and create a full safety profile.FalmouthAlert Promo 08-20-2021 Opens in new windowTo start receiving alerts from the Town, text ‘falmouthmaalert’ to 67283 or visit https://www.smart911.com/smart911/ref/reg.action?pa=falmouthma to sign up for these alerts. 

Mission



The Mission of the Falmouth Communications Center is to provide enhanced quality and effective communication to first responders in a prompt, courteous and professional manner. To provide our citizens and visitors with a reliable, state of the art, emergency communications system handled by well-trained, courteous Telecommunicators.

Functions


Assist all citizens and visitors by answering emergency and non-emergency calls for service, dispatching Falmouth Police, Falmouth Fire and Rescue and other Town of Falmouth Departments in addition to providing mutual aid assistance to nearby communities. 
WhenToCall911

When to call 911

In an emergency, call 911 immediately from any wired or wireless phone. An emergency is any situation that requires immediate assistance from the police, fire department or ambulance. 

Examples include:
  • A fire.
  • A crime, especially if in progress.
  • A car crash, especially if someone is injured.
  • A medical emergency.
  • Has the potential to rapidly evolve into an emergency if no action was taken immediately. 
Important: If you're not sure whether the situation is a true emergency, officials recommend calling 911 and letting the call-taker determine whether you need emergency help.
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