The Silent Call Procedure
The “Silent Call Procedure” is used when a caller is unable to verbally communicate their emergency over the phone. If a resident of Massachusetts calls 9-1-1 and is unable to speak for ANY reason
(i.e. physical disability, domestic violence, home invasion, or medical condition) the need for help can still be communicated to a 9-1-1 dispatcher by using the SILENT CALL PROCEDURE. With the Silent Call Procedure, the caller indicates their need for help by pressing digits on their telephone keypad. The Silent Call Procedure can work from ANY touch tone telephone (land line/cell phone).
FIRST DIAL 9-1-1
Once the call is answered, indicate your need my pressing the appropriate number on your telephone.
IF YOU NEED POLICE
IF YOU NEED FIRE
IF YOU NEED AN AMBULANCE
The 9-1-1 Dispatcher may ask questions that require yes or no answers.
PRESS 4 FOR YES
PRESS 5 FOR NO
REMEMBER, THIS ONLY WORKS IF YOU CALL 9-1-1